Sinteza Co. Privacy Notice

 
Effective Date: 02.12.2024

Introduction

Sinteza Co. shpk a company registered at Rr. Barrikadave, Qendra “Turdiu”, lll/2, 1057 Tirana, Albania, with VAT no K1132400F (“Sinteza,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our customers, users, and business partners in compliance with the General Data Protection Regulation (GDPR) and Law No. 9887, dated 10.03.2008, on Personal Data Protection of the Republic of Albania.
 
This Privacy Notice explains how we collect, use, disclose, and safeguard your Personal Data when you engage with Sinteza Co. shpk, including our products, services, and websites. It also describes your rights under applicable data protection laws and how you can exercise them.
 
If you do not agree with this Privacy Notice, please refrain from using our services or providing your Personal Data.
 
What Is Personal Data?
 
Personal Data is any information that can identify or make an individual identifiable, either directly or indirectly. Examples of Personal Data include:

  • Name, address, email address, or phone number
  • Identification details (e.g., ID card, passport number)
  • Account login credentials (e.g., username and password)
  • Payment information (e.g., credit card number, bank account details)
  • Device identifiers (e.g., IP address, MAC address)
We treat any data linked to your Personal Data as Personal Data and process it accordingly.
 
Types of Personal Data We Collect
 
We may collect the following types of Personal Data depending on how you interact with us:
 
  1. Contact and Registration Information: Name, email address, phone number, address, and login credentials.
  2. Transactional Data: Information related to purchases, billing, and payments.
  3. Usage Data: Details of how you use our websites, services, or products, including system logs, IP addresses, and device information.
  4. Communication Data: Information you provide during customer support, surveys, or other interactions.
  5. Job Application Data: Information provided when applying for a position with Sinteza.
How We Use Your Personal Data
 
We process your Personal Data for the following purposes:
 
  1. Service Delivery:
    • Providing, maintaining, and supporting our services and products.
    • Processing orders, billing, and payments.
  2. Improving User Experience:
    • Personalizing your interactions with our services.
    • Analyzing user behavior to improve our offerings.
  3. Compliance:
    • Ensuring compliance with GDPR and Albanian Law No. 9887.
    • Responding to lawful requests from public authorities.
  4. Security:
    • Protecting our systems, users, and data from unauthorized access, cyberattacks, or breaches.
  5. Marketing and Communications:
    • Sending you relevant updates, promotions, or news about our services.
    • Managing your communication preferences, including the ability to opt-out.
Legal Basis for Processing Personal Data
 
We process your Personal Data based on the following legal grounds:
 
  1. Consent: Where you have provided explicit consent (e.g., for marketing purposes).
  2. Contractual Obligation: When processing is necessary to fulfill our contractual obligations.
  3. Legal Compliance: When required by Albanian or EU laws.
  4. Legitimate Interests: When processing is necessary for the legitimate interests of Sinteza Co shpk, provided it does not override your rights and freedoms.
Your Privacy Rights
 
Under GDPR and Albanian Law No. 9887, you have the following rights regarding your Personal Data:
 
  1. Access: Request a copy of your Personal Data that we hold.
  2. Rectification: Request corrections to inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data (“right to be forgotten”) under certain circumstances.
  4. Restriction: Request to limit the processing of your data.
  5. Data Portability: Receive a copy of your data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for direct marketing or other legitimate interests.
  7. Withdraw Consent: Revoke your consent at any time where processing is based on consent.
To exercise these rights, you can contact us at:
 
Email: sinteza@sinteza-al.com

Address: Sinteza Co. shpk, Rr. e Barrikadave, Qendra “Turdiu”, Kati III/2, Tiranë

We will respond to your request within 30 days, as required by law.

Data Sharing and Disclosure

We may disclose your Personal Data under the following circumstances:

  1. With Service Providers: To trusted third parties who assist in operating our business, such as payment processors, hosting providers, or marketing agencies.
  2. With Business Partners: For legitimate business purposes or with your explicit consent.
  3. Legal Obligations: To comply with applicable laws, regulations, or legal processes.
  4. Corporate Transactions: In connection with a merger, acquisition, or sale of assets.
We do not sell or lease your Personal Data to third parties.

Data Retention
 
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice or to comply with legal, regulatory, or contractual obligations. When the retention period expires, we securely delete or anonymize your data.
 
Data Security
 
We implement physical, technical, and organizational measures to protect your Personal Data from unauthorized access, loss, or misuse. These measures are reviewed and updated regularly to align with industry best practices.
 
Cookies and Tracking Technologies
 
Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.
 
  • Essential Cookies: Necessary for website functionality.
  • Analytical Cookies: Used to collect anonymous data for website improvement.
  • Marketing Cookies: Used to deliver personalized advertisements.
International Data Transfers
 
As a company operating within Albania and the EU, we may transfer your data to trusted partners or systems outside these regions. When we do so, we ensure compliance with GDPR and Albanian data protection laws by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) or binding corporate rules.
 
Children’s Privacy
 
Sinteza Co. shpk does not knowingly collect Personal Data from children under the age of 16 without parental or guardian consent. If you believe we have collected such data, please contact us immediately at xxxxxx@sinteza.al, and we will take prompt action to address the issue.
 
Updates to This Privacy Notice
 
We may update this Privacy Notice periodically to reflect changes in legal requirements or our data processing practices. Updated versions will be posted on our website with a revised “Effective Date.”
 
Contact Information
 
If you have any questions, concerns, or complaints regarding this Privacy Notice, please contact the Data Controller:
 
Email: sinteza@sinteza-al.com
Address: Sinteza Co. shpk, Sinteza Co. shpk, Rr. e Barrikadave, Qendra “Turdiu”, Kati III/2, Tiranë
 
You also have the right to lodge a complaint with the Information and Data Protection Commissioner in Albania or your local supervisory authority within the EU.
 
We are committed to protecting your privacy and ensuring compliance with applicable data protection laws.